First Steps to Better Service Delivery
There is no basis for claiming government must actually deliver services - only that it ensures they are delivered. The IPART review due in September is a great chance to address long term public sector delivery problems. If only BOF has the guts to sell and then execute the review findings.
Online Opinion – All The Wrong Innovation
My latest article at OnlineOpinion on how government and academic approaches to innovation measure the wrong things, ignore the unseen, and propose the wrong solutions.