First Steps to Better Service Delivery
There is no basis for claiming government must actually deliver services - only that it ensures they are delivered. The IPART review due in September is a great chance to address long term public sector delivery problems. If only BOF has the guts to sell and then execute the review findings.
The Soft Incompetence of Low Expectations
The NSW Government is making a fuss over elective surgery waiting times. But the grand trumpeting of performance is more like a child's raspberry. Throw in ridiculously lax targets, broken processes, no use of technology, difficulty finding information and politicians who defend the department and you have...nightmare for our poorest.